A2P Group – Return Policy
1. Return Period
Customers have the right to request a return within 14 calendar days from the date of
purchase.
The return request must be made within this initial 14-day period.
2. Return Preparation and Dispatch
Once a return has been approved, the customer will have a further 14 calendar days to prepare,
package and send the product back to A2P Group.
The product must be dispatched within this additional 14-day period. Returns sent after this
period may not be accepted.
3. Condition of Returned Products
To be eligible for a return, products must be returned in a suitable condition, including:
• The product must be unused or in a condition suitable for resale, where applicable.
• All original accessories, cables, packaging and documentation should be included.
• The product must be securely packaged to prevent damage during transportation.
• Any damage caused by inadequate packaging or handling during the return may affect
the eligibility for a refund.
4. Return Shipping
Unless otherwise agreed in writing, the customer is responsible for arranging and covering the
cost of returning the product to A2P Group.
A2P Group recommends using a tracked and insured delivery service, as the customer remains
responsible for the product until it has been received by A2P Group.
5. Inspection and Refund
Upon receipt, A2P Group will inspect the returned product. Where the return meets the
requirements of this policy, the applicable refund will be processed in accordance with the
agreed terms of sale and applicable UK consumer law.